Striving for excellence

JMD Ross strives for continuous excellence and are committed to swiftly rectifying grievances. If you are dissatisified with our services, please contact your insurance broker in the first instance. Alternatively, please contact the JMD Ross Complaint’s Manager to discuss further:

JMD ROSS COMPLAINT’S MANAGER

John Davaine

+61 (2) 9906 1199

jdavaine@jmdross.com.au

Attention: Complaints Manager
JMD Ross Insurance Brokers Pty Ltd
PO Box 411
St Leonards NSW 1590

We will acknowledge your complaint promptly and assist in resolving your complaint with us in an open and fair manner.

We aim to investigate and resolve your complaint and provide you with a written decision within 30 calendar days of the date we receive your complaint.

JMD Ross subscribes to the Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service. If your complaint is not successfully resolved by our office within 30 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).

AFCA

	1800 931 678
	info@afca.org.au
	Australian Financial Complaints Authority GPO Box 3 Melbourne VIC
	www.afca.org.au

AFCA is an independent external dispute resolution (EDR) scheme that deals with complaints form consumers in the financial system.

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Disclaimer: Applicable to Australian residents only. The information on this site is for general information purposes only and does not take into account your particular needs and objectives. For appropriate advice you should contact our office to determine which products and services are most appropriate for your needs. As the website does not include full details of any products referred to, you should read the respective policy wording that can be made available on request. We will not be liable to any individual or organisation for any damages whatsoever arising out of the use of the site.